AGUAFUEL: RETURN, REFUND, AND CANCELLATION POLICY

Effective Date: 13th December 2025

This policy applies to Aguafuel Protein Water (the "Product") purchased through Website and E-commerce platform. For the purpose of this Policy, M/S Savapill Pharmaceuticals Private Limited is referred to as the "Company", "we", "our", or "us", and any individual or entity purchasing the Products is referred to as the "User", "you", or "your".

1. GENERAL RETURN, REFUND, AND EXCHANGE TERMS

1.1 Product Classification

Aguafuel Protein Water is classified as a Fast-Moving Consumer Goods (FMCG) consumable health beverage. Due to stringent regulatory, hygiene, and product safety requirements, all returns, refunds, and cancellations are strictly governed by the conditions below.

1.2 Initiation of Request

To initiate any request for cancellation, return, refund, or exchange, you must contact our Customer Support team:

2. ELIGIBILITY FOR CANCELLATION AND RETURN

2.1 Order Cancellation

Cancellation is permitted only before the Product has been packed and/or shipped from our warehouse. Once the order status is updated to "Shipped" or "Dispatched", cancellation is no longer permitted. In such cases, you may initiate a return request post-delivery or refuse the product at the time of delivery, subject to the conditions outlined below.

2.2 Refund for Non-Delivery

A full refund may be requested if:

• The Product is not received within the estimated delivery period communicated at the time of purchase.
• The Product is confirmed to be lost in transit by our logistics partner.

2.3 Eligible Reasons for Return, Refund, or Exchange (Post-Delivery)

A return, refund, or exchange request will be processed if the product is returned for one of the following reasons and the request is raised within the specified time limits:

2.4 Return Conditions for "Change of Mind"

• The Product must be completely intact, unused, and unopened.
• All tamper-proof seals, packaging, and labels must remain exactly as delivered.

2.5 General Return Conditions

• The Product must be unused and in its original packaging.
• All seals, holograms, labels, and batch details must be intact.
• The Product must show no signs of tampering or mishandling.
• Any promotional items or complimentary goods must also be returned.
• The User may be required to provide photographs, videos, and invoice details.

3. NON-ELIGIBILITY FOR RETURNS AND REFUNDS

Return or refund will NOT be permitted in the following circumstances:

• The product has been opened or consumed.
• The return request is raised after the allowed time period.
• Allergic reactions or personal health responses after consumption.
• Improper storage by the User.
• Mismatch between returned and delivered product.
• Bulk purchases by wholesalers or resellers.

4. RETURN, EXCHANGE, AND REFUND PROCESS

4.1 Return Verification and Pickup

• The Company will verify the return request and supporting evidence.
• If approved, a pickup will be scheduled at the Company's expense.
• The product must be securely packed by the User.
• Logistics partners may refuse collection if packaging is unsafe.

4.2 Refund Timelines and Conditions

• Refunds will be processed within 7–15 business days.
• Online payments will be refunded to the original payment source.
• COD orders will require bank or wallet details.
• Refund delays caused by banks or payment gateways are not the Company's responsibility.
• Accounts abusing refund policies may be restricted.

5. ACCOUNT MONITORING AND FRAUD PREVENTION

The Company reserves the right to monitor order behavior and may cancel or suspend accounts if suspicious activity is detected.

• Abnormally large orders suggesting resale.
• Multiple accounts using the same delivery address.
• High frequency of return requests.
• Returning incorrect products.
• Fraudulent activity.

Last Updated: 13th December 2025